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Terms and Conditions



When buying goods or services on the internet, you are entering into a legally binding contract. We must receive payment in whole for the price of the goods that you order before your order can be accepted. We will email you to confirm that your order has been received, but this does not constitute our acceptance of that order.

We will be deemed to have accepted your order on despatch of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with our Terms & Conditions below. You will receive another email from us when your order is despatched.

Our acceptance of your order creates a legally binding contract between us and you need to be over 18 (the legal age to contract legally) to use this site.


We are happy to refund or exchange any product that is returned within 14 days of receipt. It is important that items are returned unused and in perfect condition so please take care of them and pack them appropriately. see our full returns policy here

Your right to cancel can be exercised in writing by contacting us at

Snowden Healthcare
Research & Innovation Centre
Finch Close

or emailing us at 

Under the Consumer Contracts Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt.

We recommend when returning items to use a recorded fully insured method such as Special delivery from the Post Office .

Returns are processed within 48 hours once received by our returns department. if your item is being returned for replacement this will be sent out immediately


You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us Snowden Healthcare Research and Innovation centre Finch close Nottingham NG7 2NN, Free phone 0800 161 5670 or of your decision to cancel this contract by a clear statement (e.g. a letter sent by post  or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation If you cancel this contract. we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have any problems organising the return of your item, please contact our Customer care line team on 0800 161 5670 or local landline 0115 773 3160.


We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area or one or more items was listed at an incorrect price due to human error. If we do cancel your contract we will notify you and will re-credit to your account any sum deducted from your credit card as soon as possible.

If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

If you have any problems organising the return of your item, please contact our Customer care line team on 0800 161 5670.


In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.



Snowden Healthcare endeavours to ensure that the information on this website is accurate and up-to-date but gives no warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of the information. All measurements given are approximate.

Errors may occur due to human error or for reasons beyond our control eg alterations to the rate of Value Added Tax. If we find a pricing error in one of the products you have purchased where the correct price is higher than the price displayed on the website, we will give you the option of reconfirming your order at the correct price, or cancelling it. If we aren’t able to contact you then we will cancel the order and refund any payment in full.

Prices include VAT but exclude delivery costs. All of our prices are shown in UK Pounds (£) Sterling and you will be billed in this currency. 


Where we show a reduced price on our website the following policy shall apply. The ‘was’ price is the highest price the item has been offered for sale by us in the last 12 months and will have applied for a continuous period of 28 days or more.

Clearance products and promotions are subject to availability and may be changed or withdrawn by us without notice. We reserve the right to cancel a promotion or reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value

Promotional discount codes may occasionally be published by us or through third parties which may apply to any or specified purchases made through this website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offers or discounts. Please note only one Discount code can be applied and redeemed at any one time.


Any free gift or special offer product is subject to stock availability. We reserve the right to substitute such products entirely at our discretion.

Free delivery offers apply to Standard Delivery only and does not include the Next Day Delivery option. Such offers may be extended or removed at any time.


Full payment will be taken with your order.


Our delivery options and charges are specified on our website. If we are shipping your order outside of the UK, we will contact you via the email/telephone provided once your order and payment for the goods has been received. Will confirm the postage costs applicable and take a separate payment for this based upon your chosen delivery address. This second postage payment will only cover delivery of the goods, you will still be required to cover any custom or duty fees applicable upon the goods entry to your destination country.

Where items ordered are out of stock we will deliver in two stages. The first order containing all in-stock items will be despatched immediately. all remaining items will be despatched together once the last item arrives in stock. We will deliver to the address requested at the time you make the order and it is your responsibility to ensure the details are correct and that there will be someone there to accept delivery. Next Day Delivery orders items will require a signature. If your order is returned to us because the carrier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for any repeat delivery costs.

You will take ownership of the goods once they have been delivered after which point they are held at your own risk and we will not be held liable for their loss or damage.


We are unable to promise that the items on our website are appropriate or available for use outside the United Kingdom, and accessing our website from countries where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside of the UK, you do so on your own initiative and are responsible for compliance with local laws.


All transactions are deemed to be completed within the United Kingdom and as such are governed and interpreted by English Law.


These terms and conditions together with our current website prices, delivery details, contact details and privacy policy, cover the whole of our agreement regarding our supply of goods to you.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale on our website. We shall have no liability for any such representation being untrue or misleading other than for fraud or fraudulent misrepresentation

The entire content of our website (including pictures, logos, photographs, videos and text) are the copyright of Snowden Healthcare. The copying, modification or reproduction of any of this material may constitute an infringement of the owners’ rights.


Snowden Healthcare is a proud member of Trusted Shops. Trusted Shops has developed a pan-European E-commerce Trustmark. Today more than 20,000 online sites throughout Europe display the Trusted Shops seal of approval. Over 10 million purchases have been protected by Trusted Shops.

Trusted Shops gives us the ability to highlight our trustworthiness and improve the quality of our service. We can show both new and existing customers our seller rating and stars when they visit our shop. We welcome suggested improvements through the Trusted Shops rating system.


Our email address is

Customer Care Line 0800 161 5670 (Freephone)


Snowden Limited

Registered Office:

Unit 24 Nottingham South & Wilford Industrial Estate, Ruddington Lane, Nottingham, NG11 7EP

Company Reg No 3004520

Company VAT registration no: 648 2549 10

Site Copyright Snowden Healthcare.